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Programs and Services

Care Coordination for In-home Services and Supports

  • What is the Program/Service

    Care coordination is a required component of all In-home services and supports funded under the Expanded In-home Services for the Elderly Program (EISEP) and administered by the local Office for the Aging. Care coordination is a person centered planning process that takes place between a qualified care coordinator, the applicant, and, often, members of the applicant's informal support network. Care coordination begins with a comprehensive assessment that identifies an individual's needs, abilities, preferences, and available resources. Next, a care plan is developed based on the findings of the assessment. The care plan is a coordinated package of services and supports derived from multiple sources to best meet the applicant's needs. Finally, ongoing monitoring helps to ensure that the plan is adequate and the program participant is meeting his/her goals and is residing safely in the community.

    Participant control concerning decisions can vary between cases. In a consumer directed care plan, the program participant maintains much of the control whereas in a more traditional model of care coordination, the balance of control is shifted to the human service professional. For example, in a consumer directed care plan, the program participant is responsible for recruiting, hiring, and managing the In-home workers. In a traditional model, these responsibilities fall under the direction of the care coordinator.

  • Who is Eligible?

    All individuals enrolled in the In-home services and supports program funded under EISEP automatically receive care coordination.

  • Is There a Cost?

    There is no cost associated with the care coordination activities funded under EISEP.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

Caregiver Services - The New York Elder Caregiver Support Program

  • What is the Program/Service

    The New York Elder Caregiver Support Program assists informal caregivers - spouses, adult children, other family members, friends and neighbors in their efforts to care for older persons who need help with everyday tasks. Because of caregiver assistance older persons with chronic illnesses or disabilities are able to remain in their own homes in the community. Some local programs also assist grandparents and other older relative caregivers of children and promote the retention of the children in a nurturing family environment instead of placement in foster care. Informal caregivers are an invaluable resource to their loved ones and to the health care system because of the care they provide.

    Services provided:
    • Information about available services.
    • Assistance in gaining access to services.
    • Individual Counseling, Support Groups, and/or Training to assist caregivers in the areas of health, nutrition and financial literacy and to make decisions and solve problems relating to their caregiver roles.
    • Respite to temporarily relieve caregivers from their responsibilities by providing a short-term break through home care, overnight care in an adult home or nursing home, adult day care and other community-based care.
    • Supplemental Services to complement the care provided by the caregiver, such as a Personal Emergency Response System, assistive technology, home modifications, Home Delivered Meals, transportation.

  • Who is Eligible?

    Caregivers who care for a person 60 or more years old who is unable to perform at least two activities of daily living without substantial human assistance, including verbal reminding, physical cueing or supervision are eligible. Activities of daily living include eating, toileting, transferring, bathing, dressing, and maintaining continence.

    Note: This requirement does not apply to the funding for grandparents and other older relative caregivers of children.

  • Is There a Cost?

    The local Office for the Aging can provide information on cost by specific caregiver service.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

Chronic Disease Self-Management Education Programs

  • What is the Program/Service

    If you have one or more conditions such as diabetes, arthritis, high blood pressure, heart disease, chronic pain, anxiety, the workshops offered through the Chronic Disease Self-Management Education Programs can help you take charge of your life and ability to manage your health condition.

    These programs include the Chronic Disease Self-Management Program which is also called CDSMP, Living Healthy, Better Choices-Better Health and Healthier You. It is an evidence-based health promotion/self-management intervention program (meaning studies have shown evidence of achieving positive outcomes) that teaches techniques to help you better manage your health condition(s). There is a cultural translation of CDSMP know as Tomando Control de su Salud. There are also other Programs that offer workshops focused on specific chronic conditions such as the Diabetes Self-Management Program (DSMP), Arthritis Self-Management Program, Chronic Pain Self-Management Program and Positive Self-Management for HIV.

    The CDSMP is a 2 ½ hour workshop held each week for six weeks in community settings. Two trained leaders, who often have health conditions themselves, lead the workshops. The workshops may be held at senior centers, libraries, congregate meal sites, community centers, faith based organizations or any number of places in the community. Among the self-management techniques learned and topics discussed are managing pain and fatigue, discovering better nutrition and exercise choices, managing stress, dealing with anger and difficult emotions, enhancing problem solving skills, talking with your doctor and family about your health, setting your own goals and developing a step by step plan to improve your health and quality of life.

  • Who is Eligible?

    Individuals who are over the age of 18 with one or more chronic health condition(s) are eligible to participate. Caregivers are also welcome.

  • Is There a Cost?

    No cost or low cost.

  • How do I Get Help/Apply?

    NYS CDSME Quality & Technical Assistance Center at QTAC@albany.edu for more information or to learn about programs near you.

    For Additional Help Contact -

Disease Prevention and Health Promotion Program

  • What is the Program/Service

    Many different kinds of health services are available locally at community dining sites, senior centers or other suitable places to hold health promotion and prevention services for older New Yorkers. Some of these services are also available for people receiving home delivered meals. While the services are available all around the state, the local offices try to reach people with limited access to preventive health services.

    Types of services may include:
    • physical fitness programs;
    • routine health screening for conditions such as hypertension, glaucoma, cholesterol, cancer, vision, hearing, diabetes, bone density;
    • home injury control services;
    • nutrition screening; nutritional counseling and educational services;
    • mental health screening services;
    • medications management screening and education;
    • information and education about Medicare preventive care benefits including flu and pneumonia vaccinations.


    All local offices are giving special new health programs that will help you manage health conditions that stay with you for a long time. These are conditions such as diabetes, arthritis, and osteoporosis. People who go to these programs often say that they feel better and have fewer problems with their condition later on. Other examples of this new kind of health program include:
    • falls prevention,
    • physical activity,
    • alcohol and substance abuse reduction,
    • smoking cessation,
    • weight loss and control,
    • stress management, and
    • improved nutrition.

  • Who is Eligible?

    You are eligible if you are 60 years old or older. Your spouse and other family members may be eligible to attend the health programs and use the health services, too.

  • Is There a Cost?

    Generally there is no cost for the services. Some places may give you a chance to make a suggested voluntary contribution for one or more health services.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

Expanded In-Home Services for the elderly Program (EISEP)

  • What is the Program/Service

    The In-home services and supports program is funded under the Expanded In-home Services for the Elderly Program (EISEP). It is a coordinated package of non-medical services and supports developed from an assessment to assist older adults who need help with Activities of Daily Living, e.g., dressing, bathing, personal care and Instrumental Activities of Daily Living, e.g., shopping, cooking. In-home services and supports provide more than just assistance with tasks. All enrollees receive case management and, when appropriate, could also receive additional supports, including;
    • Non-Institutional Respite - temporary relieve the client's primary informal caregiver.
    • Ancillary Services - flexible category of non-medical services, items/goods and other supports which are intended to provide an individual with the ability to remain safely in the community.

  • Who is Eligible?

    Individuals who are at least 60 years old,
    • In need of assistance with an Activity of Daily Living or two Instrumental Activities of Daily Living,
    • Able to be maintained safely at home,
    • Not be a Medicaid recipient.


    Note: Several local Offices for the Aging also provide Consumer Directed In- home services. Eligibility requirements include those provided above, as well as;
    • Be capable of making choices regarding their In-home services,
    • Be capable of hiring, training and managing the In-home services worker,
    • Understand the impact of their choices; and assume responsibility for the results of these choices; or
    • Delegate authority to another who is capable of these tasks.

  • Is There a Cost?

    Depending on the participant's income, there may be a cost associated with this program. Private contributions are provided through cost sharing which begins at 150% of the poverty level. The amount of cost sharing increases proportionately with income.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

Foster Grandparents

  • What is the Program/Service

    The Foster Grandparent Program provides assistance to children and youth with special needs. Foster Grandparents help children learn to read, provide one-on-one tutoring, and serve as role models. Foster Grandparents serve from 15 to 40 hours per week in public schools and other places, like faith based groups, Head Start Centers and day care centers. All volunteers receive training, assistance with the cost of transportation and an annual physical examination. Low income older adults may also qualify for a tax free hourly stipend.

  • Who is Eligible?

    Foster Grandparents must be 55 years of age or older and determined by a physical exam to be able to serve children with exceptional or special needs. To enroll and receive an hourly stipend, a Foster Grandparent must have an annual income from all sources that is no more than 200 percent of poverty level guidelines. For more details on poverty level guidelines. (External Link)

  • Is There a Cost?

    There is no cost.

  • How do I Get Help/Apply?

    If you are interested in becoming a Foster Grandparent, contact the local Foster Grandparent Program near you - view a list of the programs(External Link) in New York State

    For Additional Help Contact -

Health Insurance Information Counseling and Assistance Program (HIICAP)

  • What is the Program/Service

    New York State's HIICAP is a statewide network of Health Insurance Information, Counseling, and Assistance Programs, headquartered at Area Agencies on Aging or their subcontractor non-profit agencies. HIICAP is the New York State SHIP that receives Federal Assistance from the Centers for Medicare and Medicaid Services (CMS) and the State of New York to educate the public about Medicare, Medicare Advantage plans and other health insurance issues. HIICAP provides free, accurate and objective information, counseling, assistance and advocacy on Medicare, private health insurance, and related health coverage plans. HIICAP helps people with Medicare, their representatives, or persons soon to be eligible for Medicare.

    HIICAP also provides information on low income programs such as the Elderly Pharmaceutical Insurance Coverage (EPIC) Program, Medicare Savings Programs, "Extra Help" prescription assistance and pharmacy discount programs. New York State has a number of programs for those with low incomes that make it easier to afford health care. These programs may pay part of your monthly costs, offer discounts or provide full medical coverage.

  • Who is Eligible?

    The HIICAP Program is available to Medicare beneficiaries and to those who will soon become Medicare eligible residing in our state. New Yorkers can schedule free and confidential appointments with highly trained HIICAP Staff and volunteer counselors to discuss:
    • Medicare and health insurance questions about benefits, options, paperwork, and resources.
    • Medicare covered costs, deductibles and programs.
    • Health care costs that clients will be responsible for.
    • Information on insurance products that may help to pay for costs not covered by Medicare alone such as a Medigap or Medicare Advantage Plan.
    • How to review and select a Medicare Part D prescription plan.
    • Help in resolving specific health insurance problems.


    The NYS Office for Aging (NYSOFA) coordinates HIICAP through a network of 59 county Offices for Aging where almost 500 trained insurance counselors are available to assist beneficiaries. The counselors can be contacted by calling 1-800-701-0501 and entering your ZIP Code. Callers are routed to the county in which they reside for direct assistance from the local HIICAP.

  • Is There a Cost?

    HIICAP counseling services are funded through the Federal Centers for Medicare and Medicaid Services and the State of New York. Many of the counselors are volunteers who generously devote their time to helping others understand Medicare issues.

  • How do I Get Help/Apply?

    For Additional Help Contact -



    For additional help in locating Medicare Counselors where you liveor if you have a more difficult question on Medicare, Medicaid or other programs the State Managed Care Consumer Assistance Programs (MCCAP) may be able to assist you.

Home Energy Assistance Program (HEAP)

  • What is the Program/Service

    HEAP is a federally funded program that issues heating benefits to supplement a household's annual energy cost. The program also offers an emergency benefit for households in a heat or heat related energy emergency. Additionally, HEAP offers a furnace repair and/or replacement benefit for households with inoperable heating equipment.

  • Who is Eligible?

    Your total household gross monthly income for your household size must be at or below the following guidelines:
    2012-2013 HEAP Benefit Gross Monthly Income Guidelines
    Household Size Maximum Gross Monthly Income
    1 $2,138
    2 $2,796
    3 $3,453
    4 $4,111
    5 $4,769
    6 $5,427
    7 $5,550
    8 $5,673
    9 $5,797
    10 $5,920
    11 $6,346
    Each additional Add $495

  • Is There a Cost?

    There is no cost; participation is based on meeting eligibility criteria.

    Heating Equipment Repair or Replacement

    The Heating Equipment Repair and Replacement Component of the Home Energy Assistance Program is available to help eligible low-income home owners repair or replace furnaces, boilers and other direct heating components necessary to keep the home's primary heating source functional.

    Benefit amounts are based on the actual cost incurred to replace or repair the applicants' furnace, boiler, and/or other essential heating equipment necessary to keep the home's primary heating source operational up to $6,500.

    To receive a benefit, an application must be made in person at the local department of social services and the applicant must receive a determination from the local department of social services that the applicant has met all established eligibility criteria, including established income and resource requirements. Benefits are paid directly to vendors after completion of all work for previously approved applications only.

    Applications for heating equipment repairs or replacements are available local department of social services office.(External Link)

  • How do I Get Help/Apply?

    Questions regarding the HEAP program should be directed to your local department of social services office (External Link) or the NYS HEAP Hotline at 1-800-342-3009.

    If you want to see if you may be eligible you can complete a HEAP pre-screening on www.mybenefits.ny.gov (External Link)

    For Additional Help Contact -

Long Term Care Ombudsman Program (LTCOP)

  • What is the Program/Service

    Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities, who live in nursing homes, assisted living and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

    The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.

    Mandated by the federal Older Americans Act, in New York the Ombudsman Program is administratively housed at the State Office for the Aging (NYSOFA), and provides advocacy services through a network of 36 local programs. Each local Ombudsman Program is lead by a designated ombudsman coordinator who recruits, trains and supervises a corps of volunteers, currently more than 1000 statewide. These certified volunteers provide a regular presence in nursing homes and adult care facilities are available to help residents with questions and concerns about their care and living conditions.

    Conversations with the ombudsman are confidential and residents or other persons can register a complaint anonymously. Ombudsmen handle a wide variety of complaints involving quality of care, residents' rights, discharge, medications, lost or stolen items, dietary issues, and quality of life concerns. Ombudsmen can also provide information and consultation about how to choose a facility and how to pay for long-term care.

  • Who is Eligible?

    While the program serves all residents of licensed long-term care facilities regardless of age.

  • Is There a Cost?

    Ombudsman services are provided free of charge.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

    To locate the local Ombudsman Program that serves your area, to find more information about long-term care, to register a complaint, or if you are interested in becoming a volunteer ombudsman go to our ombudsman website.(External Link) or call toll-free, 1-800-342-9871.

    To report abuse, neglect or financial exploitation you may also contact the New York State Department of Health (DoH) Nursing Home Hotline at 1-888-201-4563 or the Adult Home Hotline at 1-866-893-6772. A list of nursing homes and adult homes, by county,(External 
  Link) may be found on the DoH website.

Meal Service for Older Adults - in the community and at home (Home-Delivered, On-Site, Nutrition Education and Counseling)

  • What is the Program/Service

    Community dining -
    Healthy, nutritious, balanced meals are served to older New Yorkers, up to five days a week, in senior centers, senior clubs, senior housing complexes, town halls and other nearby locations. There are about 1,000 locations across the state for meals and many kinds of social activities, too. Up-to-date information about healthy eating, wellness and healthy habits is given out to those who get meals. Registered dietitians can help any older person with questions about diabetes, weight loss or gain and healthy eating in private nutrition counseling. You don't need to get meals to meet with the registered dietitians. Some community sites provide transportation for those who need help getting to one of the meal locations.

    Home-Delivered Meals -
    Sometimes you may need meals for a short time because you just got out of a hospital and can't make meals until you recover. Or, you may need meals for a longer time because you can't do many of the things you did for yourself before. For older New Yorkers who can't prepare meals for themselves we bring healthy, nutritious, balanced meals to their residence, up to five days a week. Up-to-date information about healthy eating, wellness and healthy habits is given out to those who get meals. Registered dietitians can help any older person with questions about diabetes, weight loss or gain and healthy eating in private nutrition counseling.

  • Who is Eligible?

    Community dining -
    You are eligible if you are 60 years old or older. If you are also married, your spouse can get meals even if they are not 60 years old. If you have a person with a disability, younger than 60, living with you they may use the community dining site, too. When a community dining site is open in a housing complex for older adults (primarily) people with disabilities living in the same place may get meals there as well.

    Home-Delivered Meals -
    You are eligible if you are 60 years old or older and completed an interview that shows you are not able to prepare meals for yourself and don't have help from friends or family. If you are married, your spouse may get meals even if they are not 60 years old. If you have a person with a disability, younger than 60, living with you they may get meals too. Giving meals to a spouse or person with a disability living with you is done on a case-by-case basis.

    The same client interview that helps find out if you are eligible for home delivered meals will show other helpful services and programs for older people.

  • Is There a Cost?

    There is no charge for meals, nutrition information or counseling but each person is given a chance to make a suggested voluntary contribution for meals. All contributions are used locally to help serve more people. Some places may give you a chance to make a suggested voluntary contribution for nutrition counseling.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

Naturally Occurring Retirement Community/Neighborhood Naturally Occurring Retirement Community (NORC/NNORC) Programs

  • What is the Program/Service

    NORC and NNORCs are areas with large numbers of older residents. NORC programs provide supportive services to older people living in designated apartment buildings and housing complexes. NNORC programs provide similar services to older people living in designated neighborhoods made up of single or multi-family homes or low rise apartment buildings. In a NORC/NNORC program, social workers, nurses, and residents work together to address the needs of older residents. The package of services available varies greatly among programs, but includes: social work services, nursing services, educational and recreational activities, as well as opportunities for community engagement and volunteerism.

  • Who is Eligible?

    Participants must be 60 years of age or older who live in one of the designated NORC or NNORC communities.

  • Is There a Cost?

    There is no cost for living in a NORC/NNORC, but some services, in some locations, may be fee based. If you or someone you know lives in a designated NORC or NNORC, contact this program directly. Contact information for NORC/NNORC programs is provided - see the above links.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -

NY Connects: Choices for Long Term Care

  • What is the Program/Service

    NY Connects is a point of entry into the long term services and support system for older adults and people of all ages with disabilities. NY Connects programs are locally based where anyone - individuals, concerned family members or friends, or helping professionals - can go for help in finding the information, services, and supports that they need.

    Long term services and supports can be provided in the home or in other community-based or residential settings to help someone stay healthy and independent. There are many long term services and supports options that may be available in your community, including:
    • Home Delivered Meals
    • Transportation
    • Respite Care
    • Home Care
    • Insurance Information
    • Options Counseling


    NY Connects has trained Information and Assistance Specialists who will discuss the full range of options that are available and help you make informed decisions about the services and supports that will meet your needs.

    NY Connects also has a searchable online Resource Directory that can help you find long term services and supports in New York State. For more informatin, visit the NY Connects Resource Directory (External Link) online.

  • Who is Eligible?

    Anyone who needs information on long term supports and services or assistance with accessing these supports and services may contact NY Connects, such as:
    • Older adults
    • Adults with a disability
    • Children with a disability
    • Caregivers
    • Friends or neighbors

  • Is There a Cost?

    There is no cost to access your NY Connects program.

  • How do I Get Help/Apply?

    Local NY Connects programs are available in most counties in New York State. Programs can be accessed via telephone, in-person, or online. To find a local NY Connects program near you, visit the online NY Connects Resource Directory.(External Link)

    For Additional Help Contact -

Respite Services

  • What is the Program/Service

    Respite is a program for caregivers. Respite programs provide a temporary break from a caregiver's duties and the stress involved in being a caregiver. Services can include a variety of setting for the care of the person that a caregiver is responsible for, such as adult day services (adult day care), in-home care and facility based care such as in an assisted living or nursing facility.

  • Who is Eligible?

    Respite services benefit individuals who are responsible for the ongoing care of an older adult.

  • Is There a Cost?

    Cost varies from program to program. Financial aid may be available through your local office for aging. Medicaid participants that meet eligibility criteria may access respite services through managed long term care plans.

  • How do I Get Help/Apply?

    For Additional Help Contact -

Retired Senior Volunteer Program (RSVP)

  • What is the Program/Service

    RSVP is a volunteer program that matches local needs with older adults who are willing to help. RSVP projects link the skills and interests of volunteers with identified community needs. Volunteers do just about everything - from working with homebound older persons, to building houses, to planting community gardens and offering relief services to victims of natural disasters. The volunteers decide how many hours a week they can serve. RSVP volunteers are not paid any wage or stipend, but the RSVP project may reimburse them for certain out-of-pocket costs, such as transportation.

  • Who is Eligible?

    RSVP volunteers must be 55 years of age or older, willing to serve on a regular basis, and live in or nearby the community served by RSVP.

  • Is There a Cost?

    There is no cost.

  • How do I Get Help/Apply?

    If you are interested in volunteering, contact the local RSVP program near you in New York State(External Link)

    For Additional Help Contact -

Senior Centers

  • What is the Program/Service

    A senior center is a place where older adults can congregate to fulfill many of their social, physical, emotional, and intellectual needs. Senior centers are community focal points that offer a wide array of programs and services including meal and nutrition programs, information and assistance, health, fitness and wellness programs, transportation services, social adult day services, public benefits counseling, employment assistance, volunteer and civic engagement opportunities, social and recreational activities, educational and arts programs and intergenerational programs.

  • Who is Eligible?

    Most senior center programming is for older adults ages 60 and over but in some instances individuals under the age of 60 can also participate in programs such as congregate meals, employment and intergenerational programming.

    Check your local senior centers for specifics.

  • Is There a Cost?

    There may be a cost depending on the particular service offered at the center. For example, for a congregate meal, there is traditionally a suggested contribution for the meal, however, it is not mandatory, it is a suggested contribution.

    Check your local senior centers for specifics.

  • How do I Get Help/Apply?

    New York City - To find a center in New York City check the following two links:

    For all Other NYS Counties - contact your local office for the aging.

    For Additional Help Contact -

Senior Community Service Employment Program (SCSEP)

  • What is the Program/Service

    The Senior Community Service Employment Program (SCSEP) helps job seekers improved their skills, obtain training and find a job. The goal of the program is for participants to gain the skills they need to find and sustain employment in the workforce. SCSEP is funded by a grant from the U.S. Department of Labor and provides comprehensive training and support that helps individuals to:
    • Obtain new job knowledge;
    • Enhance their skills;
    • Gain a competitive edge in today's job market; and
    • Feel confident in their newfound abilities.


    How can SCSEP help find work?

    SCSEP participants are placed in temporary assignments with federal, state, county, city, or nonprofit community organizations where they have an opportunity to sharpen and develop skills while searching for a permanent job. While working in these temporary training assignments participants are paid the prevailing Federal or State minimum wage whichever is higher. At the same time that you are improving your job skills, SCSEP offers workshops and advice to prepare you to apply for a job.

    While on the program, participants are in a temporary training status and are not employees of the host agency. The goal of SCSEP is for you to find employment off the program as soon as you are ready.

    How do SCSEP participants benefit?
    • Participating in on-the-job training (minimum 18 hours per week)
    • Earning at least current minimum wage while training
    • Developing job search skills
    • Improving job skills and developing new ones
    • Establishing a current work history and an up-to-date resumé
    • Receiving workers compensation insurance
    • The opportunity for a yearly physical examination
    • The possibility of entering un-subsidized employment

  • Who is Eligible?

    To be eligible for SCSEP, applicants must be 55 or over, meet income guidelines and be interested in bettering their current employment circumstances. If you meet these criteria, SCSEP can help someone enter or re-enter the job market by obtaining new job knowledge, enhancing your skills and gaining a competitive edge.
  • 2012-13 Income Eligibility
    Size of Family Income
    1 $11,670
    2 $15,730
    3 $19,790
    4 $23,850
    5 $27,910
    6 $31,970
    7 $36,030
    8 $40,090
    For each additional person add $4,060

  • Is There a Cost?

    No- refer to income eligible guidelines

  • How do I Get Help/Apply?

    Contact: To find out more information about the SCSEP in your area please contact the local SCSEP Coordinator. If there is not a program in your county please contact your local NY Connects - Choices for Long Term Care Office(External Link).

    For Additional Help Contact -

Senior Farmers Market Nutrition Program (SFMNP)

  • What is the Program/Service

    Once a year, the Senior Farmers' Market Nutrition Program (SFMNP) gives eligible, low-income older adults 20 dollars in coupons to buy locally-grown fresh fruits and vegetables at participating farmers' markets in New York State. Booklets are available in July and may be used through November. They are given out on a first come, first served basis. Only one coupon booklet is given out to an eligible household.

    Farmers markets give out up-to-date information about healthy eating and have cooking demonstrations using local produce in the market. Adding more fruits, vegetables and whole grains to the meals we eat helps make us healthier. At the same time, this program helps support farming which is a major part of the state's economy.


  • Who is Eligible?

    Your household is eligible if you are 60 years old or older and your income is below certain limits. These limits go up a little bit each year. For 2014 the limits were:
    • $1,800/month for a one-person household,
    • $2,426/month for a two-person household,
    • $3,051/month for a 3-person household.
    • Income levels increase by $626/month based on the number of persons in the applicant's household.

  • Is There a Cost?

    There is no cost for the coupon booklet. Farmers markets may accept Supplemental Nutrition Assistance (SNAP) benefits and more markets are able to take the Electronic Benefits Card (EBT).

  • How do I Get Help/Apply?

    In person: call or visit your local office for the aging for information and location of farmers markets that take part in the program each year.

    A list of all farmers markets in New York State(External Link)

    For Additional Help Contact -

Senior Medicare Patrol (SMP) - NYS Medicare Fraud Hotline Number 1-877-678-4697

  • What is the Program/Service

    The SMP programs, also known as Senior Medicare Patrol programs, help Medicare and Medicaid beneficiaries avoid, detect, and prevent health care fraud. In doing so, they not only protect older persons, they also help preserve the integrity of the Medicare and Medicaid programs.

    Their primary goal is to teach Medicare beneficiaries how to protect their personal identity, identify and report errors on their health care bills and identify deceptive health care practices, such as illegal marketing, providing unnecessary or inappropriate services and charging for services that were never provided. In some cases, SMPs do more than educate: When Medicare and Medicaid beneficiaries are unable to act on their own behalf to address these problems, the SMPs work with family caregivers and others to address the problems, and if necessary, make referrals to outside organizations who are able to intervene.

  • Who is Eligible?

    • Anyone who suspects fraud or abuse can report their concerns/issues to the SMP hotline.
    • Anyone who is interested in helping others is eligible to become a SMP volunteer.

  • Is There a Cost?

    There is no cost to participate in SMP.

  • How do I Get Help/Apply?

    To report suspected Medicare or Medicaid fraud or abuse call NYS Medicare Fraud Hotline Number 1-877-678-4697

    For Additional Help Contact -

Social Model Adult Day Services Program

  • What is the Program/Service

    Social adult day services programs provide care to frail and disabled older adults in a supervised group setting within the community. Services include socialization activities, supervision and monitoring, and nutrition. Programs also provide personal care that includes hands on assistance with mobility, eating, and toileting (including care of incontinence). All services are based on an individual care plan and assessment of the participant. Social adult day services provides a break to caregivers and especially gives peace of mind to working caregivers.

  • Who is Eligible?

    Individuals must require hands on assistance or supervision in activities of daily living (mobility, transfers, toileting and/or eating). This can be due to a physical disability such as a stroke or frailty, as well as cognitive impairments like Alzheimer's disease or other dementias.

  • Is There a Cost?

    Cost varies from program to program. Financial aid may be available through your local office for aging. Medicaid participants that meet eligibility criteria may access social adult day services through managed long term care plans.

  • How do I Get Help/Apply for my loved one?

    Contact your local Office for the Aging or local NY Connects Program.

  • For Providers:

    Want information on starting adult day program?


    Contact the New York State Adult Day Services Association (NYSADSA) (External Link)

Supplemental Nutrition Assistance Program (SNAP) - (Formerly known as Food Stamps)

  • What is the Program/Service

    SNAP benefits can help you put healthy food on the table. SNAP monthly benefits can be used to purchase food at authorized retail food stores. SNAP benefits help low-income working people, older adults and persons with disabilities and others feed their families. Benefits are provided through an electronic benefit card, similar to a debit or credit card. Eligibility and benefit levels are based on household size, income, expenses and other factors.

  • Who is Eligible?

    If your income (based on your family size) is less than or equal to the amounts in the charts below, you may be eligible for SNAP benefits. If your household's gross income is below these amounts, it does not ensure that you will be eligible for a benefit. A SNAP budget must be calculated for your household in order to determine eligibility and benefit amount. The only way to determine if your household is eligible for SNAP benefits is to apply.

    More complete eligibility information (External Link)

    Income Guidelines for Households with an Elderly or Disabled Member and Households with Dependent Care Expenses
    Family Size Monthly Gross Income* Annual Gross Income*
    1 $ 1,862 $ 22,344
    2 $ 2,522 $ 30,264
    3 $ 3,182 $ 38,184
    3 $ 3,842 $ 46,104
    Each additional person $ 660 + $ 7,920 +
    • The average SNAP monthly benefit for SNAP household of one with an older adult member in New York is $170.42
    • The average SNAP monthly benefit for multiple member household with at least one older adult in New York is $191.60

  • Is There A Cost?

    There is no cost; participation is based on meeting eligibility criteria.

  • How do I Get Help/Apply?

    1. Apply online(External Link)
    2. in person at Local Departments of Social Services (LDSS) (External Link)
    3. mail/fax - contact LDSS (External Link)


    Need Help Applying?
  • For Additional Help Contact -

Transportation

  • What is the Program/Service

    Transportation is a pivotal component in the array of services provided by the area agencies on aging and their local partners in New York State. All local area agencies on aging throughout the state devote resources to support community transportation for older adults. Older adults utilize the transportation services to enable them to gain access to needed services and maintain their dignity, independence, and ties to their communities.

  • Who is Eligible?

    Individuals 60 years of age and older.

  • Is There a Cost?

    Transportation can be paid for through the use of private funds. Some insurances pay for transportation to medical appointments. Some specialty programs may also offer transportation through other funding, volunteers, or reduced rates for older adults or people with a disability.

  • How do I Get Help/Apply?

    Contact your local Office for the Aging or local NY Connects Program.

    For Additional Help Contact -