Utility Customer Service Information
| Central Hudson Gas & Electric | Call Center Hours: Mon-Fri 8 a.m. to 6 p.m., Sat 9 a.m. to 1 p.m.: 845-452-2700 or
1-800-527-2714 Hearing/Speech Impaired (TDD/TTY): 1-800-635-6315 Emergency Numbers – 24 Hours a Day, 7 Days a Week: Electric Interruption/Emergency: 1-845-452-2700 or 1-800-527-2714 Natural Gas Odor: 1-800-942-8274 |
| Con Edison New York – Con Ed NYC, Consolidated Edison | General Customer Service: 1-800-752-6633; Hearing/Speech Impaired (TDD/TTY):
1-800-642-2308 Con Ed Electricity Service, contact Consolidated Edison Company of New York Inc.: 1-800-752-6633 Con Ed Gas Service, contact Consolidated Edison Company of New York, Inc.: 1-800-752-6633 or National Grid customers call: 1-718-643-4050 |
| Corning Natural Gas Corporation Company | General Customer Service: Corning area: 607-936-3755; Addison/Hammondsport areas:
1-800-734-2134; Nights, Saturdays, Sundays & Holidays: 607-936-3755 Fax: 607-962-2844 Emergency Services: 607-936-3755 |
| Long Island Power Authority (LIPA) | General Customer Service: Mon–Fri 8 a.m. to 8 p.m., closed Sat, Sun & Holidays:
1-800-490-0025 or 631-755-6000; Hearing/Speech Impaired, call TDD Service: 631-755-6660 Emergency Numbers - 24 Hours a Day, 7 Days a Week: Power Outages or Downed Wire: 1-800-490-0075 or 631-755-6900 |
| National Fuel | General Customer Service Hours: Mon-Fri 7 a.m. to 6 p.m., excluding holidays:
716-686-6123 Customer Assistance Centers by phone: Mon-Fri 7 a.m. to 6 p.m., excluding holidays: Buffalo area: 716-686-6123; Erie area: 814-871-8200; or outside these areas: 1-800-365-3234 Gas Emergency Number - 24 Hours a Day, 7 Days a Week: 1-800-444-3130 |
| National Grid | General Customer Service for Upstate NY: 1-800-642-4272; Hearing/Speech-Impaired
Customers: 711 Emergency Numbers - 24 Hours a Day, 7 Days a Week: Electric Emergency or Outage: 1-800-867-5222 Gas Emergency: 1-800-892-2345 |
| New York State Electric and Gas (NYSEG) | General Customer Service: Mon-Fri 7 a.m. to 7 p.m., excluding holidays: 1-800-572-1111
Hearing/Speech Impaired (TTY)-New York Relay Service: Dial 711 Emergency Numbers - 24 Hours a Day, 7 Days a Week: Electricity Interruptions/Emergencies: 1-800-572-1131 Natural Gas Odors/Emergencies: 1-800-572-1121 |
| Orange and Rockland Gas and Electric (O&R) | General Customer Service: Mon-Fri 8 a.m. to 7 p.m., except holidays: 1-877-434-4100;
Hearing/Speech Impaired thru a Teletypewriter (TTY): Dial 711 or Language Translation Service: Customer Service Rep. thru an Interpreter: 1-877-0434-4100, then 0 & wait for 3way call. Emergency Numbers – 24 Hours a Day, 7 Days a Week: Electric Emergency or Outage: 1-877-434-4100 Gas Emergency Hotline: 1-800-533-5325 |
| Rochester Gas and Electric (RG&E): | Customer Service: Mon-Fri 7 a.m. to 7 p.m., excluding holidays: 1-800-743-2110 Hearing/Speech Impaired (TTY)1-800-962-3293; Spanish speaking customers: 1-800-743-2110 Emergency Numbers – 24 Hours a Day, 7 Days a Week: Electric Interruptions/Emergencies: 1-800-743-1701 Natural Gas odors/Emergencies: 1-800-743-1702 |
| St. Lawrence Gas | General Customer Service: 1-800-673-3301, or 315-769-3511 (Massena, Madrid, Norfolk,
Raymondville, Waddington), or 315-322-5781 (Canton, Lisbon, Ogdensburg, Potsdam) 24 Hour Emergency Service: 1-800-673-3301 |
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